Terms And Conditions
Airline Check-in
It is important that you arrive at the airport with sufficient time to complete the airline check-in process. Please adhere to the check-in times indicated in your itinerary but be aware that for international travel you may need additional time to complete any Government formalities and departure procedures. Many airlines require passengers to have their travel itinerary available at check-in, so we strongly recommend that this is carried at all times.
Airfare Cancellations, No shows & Amendments
Cancellations and No shows - a House Of Travel cancellation fee of $25 per person per one way flight will be charged in addition to supplier and airline fees. For full details of cancellations please refer to the Fare Conditions above or contact our Call Centre.
Amendments - any changes after booking will incur an amendment fee of $25 per person plus any supplier and airline fees. Whilst some tickets have specific maximum validity, no airline ticket is ever valid for more than 12 months from the date of original issue. Re-issue, amendment and upgrade conditions must be completed within the 12 months from the date of original issue.Reconfirmations
As all airlines have different reconfirmation rulings, you must reconfirm your onward flights at least 72 hours prior to departure to avoid possible cancellation and to confirm any schedule changes the airline may have made. Wherever possible, advise the airline of a local contact phone number.
Identification
Please ensure you carry photo ID when travelling domestically.
Passports and Visas
For international travel you need a current Passport and possibly visas. In addition, your ability to travel may be restricted where you have been convicted of a criminal offence, have a contagious disease or have a serious health problem. Compliance with foreign laws and regulations is your responsibility, but we are happy to help, so please feel free to contact us if you require any assistance. Please ensure that the spelling of your name on your passport matches exactly the name(s) on this booking.
Travel Insurance Policy
Travel Insurance Policy We strongly recommend you purchase travel insurance, however if you have chosen not to accept the policy offered, we may still be able to help you. If you would like to discuss other insurance with a travel consultant, please feel free to give us a call, as we have other product options that may better suit your needs.
Frequent Flyer Programmes
A number of airlines operate frequent flyer programmes where you can earn points for mileage flown. If you are currently a member of a programme and wish to accrue points for this booking, please give us a call. If you are interested in joining one of these programmes, please ask us for details.
Other Services
Your local House of Travel store can provide assistance with any additional travel products you require (rental cars, sightseeing, cruises etc) plus we provide a full service for travellers cheques and foreign currency.
Unaccompanied minors and special needs.
If you have special requirements or children that need to travel alone, then please talk to a member of our Call Centre who will be able to ensure you receive the right information and fare for your circumstance.
Taxes
Prepaid Government taxes and levies plus any fuel charges that apply to your airfare have been included in the total price you are paying. If you would like a breakdown of these costs, our Contact Centre is happy to assist. Some countries, however, require you to pay taxes on departure, so it's a good idea to have some local currency in reserve.
Checking
We have exercised care in putting together your travel and any accommodation arrangements. It is important that you check the documentation we send to you to ensure that it fully meets your requirements. We cannot be held responsible for any errors or omissions.
Currency
All prices quoted in the booking website are in New Zealand dollars.
Website Usage
Jetstar and Virgin Australia
Virgin Australia Terms and Conditions
Jetstar Terms and ConditionsHouse Of Travel